Cookie Policy

This policy explains what cookies are, how we use them, and how you can control your preferences.

Last updated: 28 May 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners. Similar technologies such as web beacons, pixels, and local storage may also be used.

2. How We Use Cookies

We use cookies for the following purposes:

Category	Purpose	Examples
Strictly Necessary	Essential for the website to function. Cannot be disabled.	Session cookies, authentication tokens, security cookies.
Performance & Analytics	Help us understand how visitors interact with our website.	Google Analytics, Mixpanel, error tracking.
Functionality	Enable enhanced functionality and personalisation.	Language preferences, chat state, dashboard settings.
Targeting & Advertising	Used to deliver relevant advertisements.	Google Ads, Facebook Pixel, remarketing tags.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These include:

Google Analytics: for traffic analysis and user behaviour insights.
Google Ads & AdSense: for advertising and monetisation.
Social Media Platforms: sharing buttons and embedded content from Twitter/X, Instagram, LinkedIn, and TikTok.
Payment Processors: when processing transactions on Jaza Kiti.
Chat & Support: Tawk.to and similar live chat services.

We do not control the use of these third-party cookies. Please refer to the respective privacy policies of these providers for more information.

4. Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

Browser Controls:

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Cookie Retention

The duration for which a cookie stays on your device depends on whether it is a "session" or "persistent" cookie:

Session Cookies: temporary and deleted when you close your browser.
Persistent Cookies: remain on your device for a set period (e.g., 30 days to 2 years) or until you manually delete them.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: info@volcha.co.ke

Address: Nairobi, Kenya